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1. Company details
Our company name is PrimaFinance Ltd. trading as PrimaFinance
and PrimaFinance.ie and our Registered Office is at : 77 New Street, Killarney,
Co. Kerry. Our Phone Numbers are 1 890 456 700 or 064 663 0340. Our email
address is info@PrimaFinance.ie and our fax number is 064 -663 0340.
2. Regulation
PrimaFinance Ltd (T/a PrimaFinance.ie) is regulated by The Central Bank of Ireland as a Multi-Agency Intermediary
and as a Mortgage Intermediary. Click Here
to view our statement of Authorised Status from the Irish Financial
Services Regulatory Authority.
PrimaFinance Ltd (T/a PrimaFinance.ie) is also authorised and regulated
by the Director of Consumer Affairs & the Data Protection Commission.
3. Product Providers
We currently hold agencies with the following Banks/Building
Societies and Insurance Companies;
Anglo Irish, ACC, AIB, Bank of Ireland, Bloxham Stockbrokers, Caledonian
Life, Canada Life, Eagle Star, Friends First, Hibernian, ICS, Irish Life, New Ireland,
Permanent tsb, Scottish Provident and Standard Life.
We are authorised to advise and transact business with these
companies as outlined above only.
4. Services/ Advice Provided
Our team of Financial Advisers and our interactive web site
provides Comprehensive Financial Information, advice and execute orders
on the following product areas:
Investments, Retirement Plans, Insurance & Protection, Mortgages/Personal
Loans and Deposits.
5. Compensation/Commissions
PrimaFinance Ltd (T/a PrimaFinance.ie) is remunerated by commissions
paid by the Product Producers (i.e. Banks/ Insurance companies) for
whom we hold written agencies with for arranging non-life, life, investments,
pensions and mortgages etc. Commissions vary depending on the various
products but will be clearly outlined on Disclosure documentation received
by each client or as outlined on our website.
PrimaFinance (T/a PrimaFinance.ie) will only accept payments in cash,
in respect of a premium from clients in circumstances where Section
25G(1) of the Act applies, i.e. where the money represents premiums
in respect of either a renewal of a policy which has been invited by
an insurance undertaking, or a proposal accepted by an insurance undertaking.
PrimaFinance Ltd (T/a PrimaFinance.ie) shall issue a receipt for each
non-negotiable or negotiable instrument or payment received. This is
regulated pursuant to Section 30 of the Investment Intermediaries Act,
1995. These receipts are issued with your protection in mind and should
be stored safely.
6. Confidentiality
We undertake to keep any information we receive from you confidential
to PrimaFinance and in Compliance with the Data Protection
Act 1995, will not disclose it to any third party unless
authorised by you or as required by Law. Messages and information
passing over the internet may not be free from interference
by third parties and should be independently verified. You
should not disclose data over the internet unless you have
satisfied yourself as to the security of the technology/encryption.
We have certain responsibilities under Money Laundering Legislation
to verify the identity of Clients and may need to make certain
enquires and obtain certain information from you for that
purpose. You confirm that all information you supply will be
accurate and that we may pass on such information as we consider
to comply with any reporting/legal requirements.
7. Conflicts of Interest
Primafinance wishes to avoid any conflict of interest when
providing business services to its clients. If this is not possible, we
will notify you as soon as practible after we become aware of the conflict
of interest and you may rest assured that you will be treated fairly when
such a contact is unavoidable.
8. Default Policy
Our firm will exercise its legal rights to received payments due to it
from its clients. In particular, without limitation of the generality
of the foregoing, the firm will seek reimbursement for all payments made
to insurers on behalf of clients where the firm has acted in good faith
by renewing a policy of insurance for the client. Insurers and product
providers may withdraw benefits or cover in the event of default on payments
due under policies of insurance or other products arranged for you. We
would refer you to policy documents or product terms for details of such
provisions.
9. Investor Compensation Board
In addition, PrimaFinance Ltd (T/a PrimaFinance.ie) is a contributing
firm to the Investor Compensation Scheme established under the Investor
Compensation Act 1998. This provides, in the event of default for payments
to clients of 90% of funds defaulted on, subject to a current maximum
of €20,000.
Primafinance will acknowledge all written complaints within 14 days
of receipt. The complaint will be fully investigated and a full response
will be provided to you within 7 days of completing that investigation.
The firm will update you at intervals of not more than 2 months during
the course of your complaint. If the complaint has not been resolved
within 4 months of receipt or you are dissatisfied with the handling/outcome
to your complaint, you may refer your complaint to the Irish Financial
Services Regulatory Authority.
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